Return and Refund Policy:
At Eagle Mountain, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to make the process as convenient as possible.
– You may return the purchased item within 30 days from the date of purchase.
– The item must be unused, in its original condition, and in the original packaging.
– To initiate a return, please contact our customer support team at [customer support email/phone number] to request a return authorization.
– Once the return is authorized, you will receive further instructions on how to proceed with the return shipment.
– Upon receiving and inspecting the returned item, we will process the refund.
– The refund will be issued in the same form of payment used for the original purchase.
– Please allow [number of days] days for the refund to be processed and reflected in your account.
– Some products may have specific return restrictions due to hygiene reasons, perishable nature, or other applicable factors. Please refer to the product description or contact our customer support for more details.
– Customized or personalized items are generally non-returnable unless there is a manufacturing defect or error on our part.
– Shipping and handling charges are non-refundable unless the return is due to an error on our part.
– Return shipping costs are the responsibility of the customer, unless otherwise specified.
– We recommend using a trackable shipping service for return shipments, as we cannot guarantee receipt of the returned item.
If you have any questions or need further assistance regarding our return and refund policy, please don’t hesitate to contact our customer support team. We are here to help and ensure your satisfaction.